Helpdesk Support

We know how to run a busy help desk and we’re confident that we can run yours too.

With more than 16 years in the industry and having worked with various hosting companies and their clients has enabled us to evolve and develop a near perfect style of support. Our Helpdesk support outsourcing practice focuses on enhancing customer experience by providing prompt and proactive issue resolution at reduced support costs.

With more than 16 years in the industry and having worked with various hosting companies and their clients has enabled us to evolve and develop a near perfect style of support. Our Helpdesk support outsourcing practice focuses on enhancing customer experience by providing prompt and proactive issue resolution at reduced support costs.

When can you choose to outsource the entire helpdesk to us?
  • If you don’t have the time, resources and technical capabilities to provide technical support to your clients.
  • You require a private labeled helpdesk completely branded with your company name, with private labeled support round the clock
  • If you require complete anonymity and transparency by someone while handling the support requests.

aress.support offers businesses and end users a flexible, powerful, and private labeled helpdesk ticketing platform. Our Help Desk service is designed to deliver quality by selecting results-oriented individuals trained to use proven techniques to interact with clients and solve problems.

Plan Features:
  • 24x7x365 days uninterrupted coverage
  • Support delivery through email or helpdesk
  • Tier 1 and Tier 2 technical support
  • Pre-sales as well as post-sales support
  • Guaranteed 30 minutes response time

Contact us for more information

 
Do you have a question? Click Here to contact us by Email or Phone call.

Recent news August 05, 2016

Aress Exhibits in HostingCon Global 2016, New Orleans, Louisiana! Aress Support is pleased to have participated as an exhibitor at the HostingCon Global 2016 tradeshow for our tenth consecutive year. This year's annual HostingCon was held in New Orleans, Louisiana. HostingCon is North America's premier trade event ... Read More

Blog post June 15, 2016

5 things to remember when starting a helpdesk for providing support to your customers Congratulations to you if you are about to launch a helpdesk for your customer support needs, it means your business has grown to a certain size and that you are serious about keeping and growing your...

Read More
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