Application Support

Application Support Specialists to Empower Your Business

World class applications can’t be world class without top class support that is 24x7 and hence the key to robust application management lies in the effectiveness of the support provided. Various researches suggest for a product to be world class not only does it need to fulfill an urgent need of the market but should also come with a proactive support system backing it.


The best of the applications with the most intuitive of interfaces can seem very complicated to the discerning user on it for the first time. Often this leads to underutilization of the application or software which in turn leads to loss of value proposition and eventually results in clients leaving. A top class support team ensures that this doesn’t happen and uses each support interaction to introduce the user to new features and this continued engagement with the user gives you a better chance of getting him hooked to your applications and eventually becoming an advocate of your product. Our support team uses well defined processes to maintain and support even the most complex systems and infrastructures.

Some key aspects of our support services
  • SLA driven response times.
  • Root cause analysis and working on preventing its reoccurrence.
  • Creating FAQ’s on an ongoing basis.
  • Building support processes which are in line with the organization’s Service Level Agreement (SLA).
  • Feedback for changes and improvements to the development and design teams for future releases based on first hand client interactions.
  • Proven Quality Assurance processes focusing on improving performance metrics and continuous improvements of the support services.
Industries Served
  • Software Product Companies
  • Retail Businesses
  • Data Storage Solutions
  • E-branding Applications
  • Forex Trade
  • E-commerce Application Management
  • Communication Services
Our Value Proposition
  • Experience in supporting enterprise level mission critical / business critical applications. Our services are capable of handling complex heterogeneous applications and infrastructures with varied devices, software and OS.
  • Being a Microsoft Gold Certified Partner gives us the leading edge in providing Exclusive Support to high end Microsoft products such as CRMs, Hosted Messaging Solutions, applications with Exchange Server / Active Directory integration, etc.
  • One stop shop providing application development, ongoing high quality support and maintenance and remote infrastructure management solutions.
  • This team is capable of handling technical support (tier 1, tier 2 and tier 3), pre sales as well as billing questions from your clients. The dedicated technician will be working exclusively for you and they will be familiar with your services, systems, and clients.
  • Availability of experienced and talented pool of resources round the clock with the right escalation strategy to close all open ends of an issue.

Contact us for more information

 
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Recent news August 05, 2016

Successful Participation by Aress in HostingCon 2015 Aress recently participated in HostingCon, the premier industry conference and trade show for web hosting and cloud providers, which was held in San Diego, CA, between the 26th and 29th of July. Aress answers close to a million support issues each mo... Read More

Blog post June 15, 2016

5 things to remember when starting a helpdesk for providing support to your customers Congratulations to you if you are about to launch a helpdesk for your customer support needs, it means your business has grown to a certain size and that you are serious about keeping and growing your...

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