Phone Support

Phone support Not every problem can be solved over email and sometimes making a phone call is the best option.

Many times the ability to speak directly with someone regarding an issue can make all the difference in keeping a customer or bringing in new business. Our friendly phone support staff can make that difference for you! We do not keep our customers waiting! Our support agents are available 24/7. Just like our Live Chat and our HelpDesk system, Phone Support is offered to our customers 24 hours a day.

Our certified technical support engineers are experts in resolving tier 1 technical issues and also help in increasing your customer base by handling pre-sales and sales queries.

Key features of our outsourced phone support
  • Improved customer satisfaction by attending every call and resolving queries 24x7x365
  • The call is answered in your company name and is a seamless integration with your systems, giving callers a sense of continuity by speaking to a representative of your company.
  • Benefit from huge cost savings by outsourcing and avoid the cost of training and employing staff.
  • Your calls are answered in 30 seconds!
Types of calls we can handle

Our professional staff consists of certified hosting experts and they all speak English fluently. They help to build trust between your company and your clients by handling calls like,

  • Level 1 technical support queries
  • Pre-sales queries
  • Order confirmation
  • Payments
  • Billing and invoice queries
  • Online Shops - Technical guidance through your website

Please contact us to inquire about our Outsourced Telephone Support Pricing.

Contact us for more information

Do you have a question? Click Here to contact us by Email or Phone call.

Recent news August 05, 2016

Successful Participation by Aress in HostingCon 2015 Aress recently participated in HostingCon, the premier industry conference and trade show for web hosting and cloud providers, which was held in San Diego, CA, between the 26th and 29th of July. Aress answers close to a million support issues each mo... Read More

Blog post June 15, 2016

5 things to remember when starting a helpdesk for providing support to your customers Congratulations to you if you are about to launch a helpdesk for your customer support needs, it means your business has grown to a certain size and that you are serious about keeping and growing your...

Read More
  • microsoft partner for development and support
  • Iso and reg no for aress
  • Open QRM Enterprise Solution Partner
  • STPI partners
  • Salesforce
  • nasscom

Processing the request, please wait...