Live Chat Plan

The Live Chat Plan is just what it says it is – support via live chat - no tickets, emails or phone.

Increased Sales with Reduced Services Costs
Webhosting companies are engaging with more and more customers through online channels. Now, more than ever, businesses need to fully support the online customer experience and provide them with quality online support. In addition to phone and ticket support channels, live chat customer service is a great tool for online real time customer support that can lead to happier customers, increased conversions, and a reduction in service costs.

Benefits of Live Chat
  • Live Chat is Convenient for Customers – An live chat customer service provides immediate access to help. Wait times are often much less than a call center. Customers can easily multi-task while waiting or on chat. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.
  • Live Chat Increases Sales – Live Chat helps you increase your online revenue with higher conversion rates and larger order sizes. According to an online survey, almost 62 percent of Internet consumers said they would purchase more products online if live chat support were available.
  • Live Chat Cuts Down on Expenses – Live chat does divert a lot of your traffic away from phones to this instant means of support, thus reducing overall contact center costs by lowering average interaction costs.
  • Live Chat helps in Increased Efficiency – It increases efficiency by allowing live chat representatives to handle multiple chats simultaneously, thus reducing the need to hire more representatives.
  • Live Chat helps in receiving instant customer feedback – By receiving instant feedback during and after the live chat session, your company can focus on your customer's needs, requirements, and questions.

Contact us for more information

Do you have a question? Click Here to contact us by Email or Phone call.

Recent news August 05, 2016

Successful Participation by Aress in HostingCon 2015 Aress recently participated in HostingCon, the premier industry conference and trade show for web hosting and cloud providers, which was held in San Diego, CA, between the 26th and 29th of July. Aress answers close to a million support issues each mo... Read More

Blog post June 15, 2016

5 things to remember when starting a helpdesk for providing support to your customers Congratulations to you if you are about to launch a helpdesk for your customer support needs, it means your business has grown to a certain size and that you are serious about keeping and growing your...

Read More
  • microsoft partner for development and support
  • Iso and reg no for aress
  • Open QRM Enterprise Solution Partner
  • STPI partners
  • Salesforce
  • nasscom

Processing the request, please wait...