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Outsourcing Web Hosting Support: 6 Reasons Why It Makes Sense

Provide Stellar Support!

Customer service is the intangible which can make or break your business. Providing stellar customer service can make the difference between being the marketshare leader or being last in the pack.

Increasingly, customers expect prompt, courteous and knowledgeable support. Providing live support support via multiple channels i.e. email, live chat, telephone and remote desktop make all the difference, especially when offered around the clock.

Every customer presales, billing and support instance is an opportunity to position your company as a service leader among prospects and customers alike. Having support available around the clock ensures the opportunity to impress clients and potential clients with outstanding service. Recent studies such as the one presented by TechNavio reported that improved customer engagement and satisfaction results in a potential compound annual growth rate (CAGR) of 13.4 percent.

Leveraging the right outsourced technical support partner allows you to quickly augment your support department, provide enhanced support services and offer support for expanded hours all while allowing you to focus on your core strengths of growing your business.

In addition to augmenting staff and providing expanded support hours, the right outsourced support partner will be able to accommodate the various levels of support needing to be provided and be able communicate to different support audiences be it B2C or B2B channel partners. This is especially true for point of sale manufactures who may require immediate retail B2C end user support as well as installation and maintenance support for B2B channel partners.

Please email at (info@aress.support) to get a FREE consultation on how Aress can provide 24×7 Hosting Support for your company. Ask about our FREE no obligation support trial for your organization.


Source: http://www.prnewswire.com/news-releases/global-enterprise-mobile-application-development-services-market-2015-2019-300105545.html


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