Server Management

Remote server management, for most organizations, is one of those migraines that never end. There are sure holes and insufficiencies in the abilities of most data innovation staff that your association's spending won't let you fill. Regardless of whether it is arranged bolster, off-hours server support, or Linux; you are frequently unable to secure the money related spending plan to give your business the server boost it requires.

We ensure the server health and performance by our 24/7 remote server management. The tasks that our engineers perform on regular basis ensures the server health and performance. This includes patch management, fault management, change management, performance management, security configurations, back up and disaster recovery. These checks are followed up with system reports and suggested course of action in the event of issues being reported. Every single technician of our server management team has a minimum of 5 years of experience in the hosting industry. Under this domain we focus on two vital areas –

  • Proactive server management
  • Reactive server management

Proactive Server Management

Under our proactive server management services, our team of engineers ensure that preventive measures are taken to avoid future disasters on the server which may have impact on hundreds of customers. Out team of engineers continuously performs list of activities that involves monitoring of your infrastructure, identify the future issues and fix it, back up your data on regular intervals. Other than these they follow a monitoring and management processes:

  • System & Server Level Monitoring
  • Proactive Patch management
  • Robust Network Monitoring
  • Client Viewable Comprehensive Statistics

Reactive Sever Management

Under Reactive server management the technician focuses on two main criteria:

  • Turnaround time in resolving an issue which has occurred and has affected a group of customers
  • Root cause analysis to prevent the occurrence of this issue

Most common scenarios – tasks are listed below

  • Taking required action on the alerts that show up on the server monitoring tool
  • Resolving a service down or server down issue
  • If a mail server IP is blacklisted for spamming, identify the spammer, take measures to stop spamming, request for IP removal from the blacklist
  • Monitoring CPU and memory usage in case of high load on server to identify the root cause and take necessary action

Server Management Tasks

  • Remote OS installation and critical issue investigation using KVM
  • OS upgrades
  • Server Monitoring and troubleshooting
  • Kernel compilation, patching and upgrades
  • Load balancer and cluster setup
  • Billing and hosting control panel installation, configuration and upgrade
  • Install, upgrade and performance tuning of Tomcat/Apache/NginX/PHP/MySQL/Mailserver(Exim, Sendmail, Postfix)
  • Installation and troubleshooting issues related to DNS
  • Apache/PHP compilation with modules as per the requirement
  • Installation and configuration of Linux daemons
  • Complex 3rd party software installations with dependencies
  • Server and account migrations
  • Server hardening
  • Firewall installations, tuning and maintenance
  • Periodic security audits
  • Applying security patches
  • Shell scripting
  • Server crash investigation and server hack investigation
  • DDOS attack investigation
  • Finding and removing root kits
  • Server backup management, failover and disaster recovery

Do you have a question? Click Here to contact us by Email or Phone call.

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