5 things to remember when starting a helpdesk for providing support to your customers

Congratulations to you if you are about to launch a helpdesk for your customer support needs, it means your business has grown to a certain size and that you are serious about keeping and growing your customer base. Here are 5 things to remember just as you start out –

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SSL Installation on Windows Server

The steps to install SSL on windows server are as follows:

1. Login to windows server where you want to install SSL

2. Save your certificate and key as 2 separate files on the desktop of windows server where you want to install SSL.

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Steps to install RED5

The steps for installing RED5 are as follows:

1. Install Java – JDK and JRE

* For installing Java JDK and JRE, we can use the RPM. Visit the link

“http://java.sun.com/javase/downloads/index.jsp”.

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How to Install PHP 4 and Apache 1.3.xx in Windows

Installing Apache 1.3.xx for Windows and configure it for use with PHP 4, a fairly simple task, if you have done it before. You do not need to compile Apache and PHP sources as readily available binaries for Apache and PHP.

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Top 10 Tips for Successful 24×7 Hosting Support

It goes without saying that providing stellar customer service is critical to business growth. Research done by Genesys Global Survey in 2009 revealed that 40% of customers rated “Better Human Service” as the reason for successful resolution of their issues. Providing great customer service doesn’t need to be difficult or expensive, in fact, the 3 main reasons companies both large and small chose outsourced webhosting support are – Quality, Efficiency and Cost.

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Augment your staff

Provide Stellar Support!

Customer service is the intangible which can make or break your business. Providing stellar customer service can make the difference between being the marketshare leader or being last in the pack.

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8 reasons why Aress Support is the right partner for you

There are many reasons why Aress Support is the right partner for your customer support needs. Here are the top 8-

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9 Reasons To Outsource your IT Support

Most IT service providers begin by providing IT support themselves or with a few key employees when they begin from home or office wherever they may be. Soon though, they outgrow that model and that is the time they have to take the call of either setting up IT support in-house with employees working 24×7 or finding a good partner to outsource IT support needs to.

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Is your Web Hosting Secure?

Web hosting security can be a nightmare, as hackers are continually trying to find new ways into your server, and their tactics seem to be getting cleverer each day. When it comes to security, what you don’t know can hurt your business. Hosting your website via Virtual Private Server (VPS) Hosting or shared hosting servers can leave you vulnerable to hackers. These hackers carry out their work by uploading malware or malicious code onto a server. It then becomes a threat to all customers whose data is hosted on the server. So as you look around for web hosting services, following are the things you need to look for when choosing your provider:

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