To our customers, we always try to be partners.
Established on principles of idealistic values, challenging work, responsibility, genuineness, cooperation, love and care, Aress has persisted through unpleasant streets and obstacles to achieve where we are today. We believe that our clients as assets and our business is developed so far on client referrals, a success we have achieved through delivering high quality IT support and services. We are situated in Nashik, otherwise called as Wine Capital of India, located 100 miles north of Mumbai.
Since 1999 Aress, has been providing reliable, scalable and secure web hosting support and IT support services for individuals and businesses of all sizes. We are ISO 9001:2008 certified which focuses on service quality and ISO 27001:2013 (Information Security Management System) which focuses on data security and privacy. Over the years, Aress has been providing support to various industry verticals like Web Hosting, Data Centers, POS Applications, Website Builder, eCommerce and much more.
Aress, with its greatest strength of having a highly qualified team of technicians for web hosting support and services, has always shown a steady growth rate right from the time of launch. We aim at 100% customer satisfaction, via multi-channel support practices such as Tickets(Email), Phones and Live Chats.
We ensure that our support team is happy and delivers high quality support services to our clients. We believe in continuous improvement and achieve highest level of customer support. We would want to shine at the highest standards of delivering our services.
We aim in building a legacy of delivering excellent technical support with professional integrity, trust and respect.
Why Choose Us
- EXPERIENCE - With over 19 years of professional experience in outsourced technical support, we not only bring our experience to the table but also carry a very deep understanding of how customer support needs to be managed for webhosting and other software application providers. Our combined expertise of over 600 support staff answers about 20,000 support instances every day, managing over 1.5 million websites across the globe.
- COST EFFECTIVE - We prove to be a cost-effective solution in comparison to our western counterparts. According to NASSCOM, the cost difference is as high as 40-50% when compared to the western counterparts.
- 24x7 SUPPORT - With our state-of-the-art facilities and the latest technologies, we have excelled in providing 24x7 support services with zero downtime to about 100+ clients across USA, UK, Europe, Asia Pacific.
- openQRM PARTNER - Our Cloud Hosting Support services are well complimented with our partnership with openQRM.
- PROFESSIONAL - Over 600 support professionals certified from major IT giants like Microsoft, Red Hat, VMware and Parallels deliver customer centric support services and are capable of handling complex heterogeneous hosting infrastructures in all flavours of Linux as well as Windows
- ISO CERTIFIED - ISO 9001: 2008 certification which focuses on service quality and ISO 27001: 2013 (Information Security Management System) which focuses on data security and privacy.
- MICROSOFT READY - Being a Microsoft Gold Certified Partner gives us the edge in providing support for high end Microsoft products such as Hosted Messaging Solutions, Exchange Server / Active Directory integration, Dynamic CRM, etc.
- MULTILINGUAL SUPPORT - Proven leaders in providing 24x7 Multilingual Support Services which is cost effective, scalable and with good turnaround time.
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