Multichannel Support Desk

Customers demand more accessibility, which is a cue for companies to adopt a multichannel customer service model. We help our clients connect with their customers through outsourced multichannel support services including Helpdesk, Phone, Live chat and Remote helpdesk. We provide Round the clock service to ensure no customer interaction is missed and no responses are delayed.


All our services are built to handle general inquiries, order management and tracking, billing support, account management, return of product support and after sales services on all channels through which customers may prefer to stay in touch with the business.

Choose the one which your customer prefers.


  • Helpdesk

  • Phone

  • Live Chat

  • Remote Helpdesk

Helpdesk

Our specialized remote IT support services is particularly designed to provide assistance to you with regard to all kinds of technical issues inclusive of hardware, software, system and network issues at all times, thus saving you valuable time and enabling you to troubleshoot problems quickly and efficiently. Our remote IT support staff is also able to provide support on sales and post-sales related issues, warranties, repair, backups as well as disaster recovery. Outsourcing your remote IT technical support to us will help you fast track customer technical issues and satisfy your customers by delivering higher quality of service.

Why should you Outsource Technical Support and IT Helpdesk Support Services to Aress Support?
Through our multi-channel contact center, we offer inbound and outbound helpdesk and technical support via voice calls, email management, live chat and mobile SMS/text. We also ensure that our contact center executives develop deep product expertise for your specific business requirement and are well versed in your organization's business values and practices, FAQs and knowledge databases. This enhances the quality of the customer interaction, and all customer queries can be handled effectively. Regular customer care analysis and evaluations are conducted to ensure exceptional service standards are upheld always. We can provide both enterprise support and consumer support. By availing of our 24/7 operations, you can ensure that the needs of customers across time zones are being looked after. We provide assistance related to product information, product use information, and technical assistance on web sites that are accessible 24 hours a day, 7 days a week. We provide cost effective, flexible scalable services, that suits your business requirements; helps to solve Extensive offshore support to different countries and in a variety of languages

Phone

Break free from the administrative burdens of running a business with our Phone Support Agents. Our phone support agents will help you focus more on growing your business while lowering your overhead costs and management hassles.

We provide a phone number in your preferred region. When somebody calls that number, the call is answered by your friendly phone support agent in India

Key supports

  • Hire a full-time phone support agent to work exclusively for you
  • Service is provided on a month-to-month basis, giving you the flexibility you need
  • Turn-key phone system with unlimited inbound calls
  • Our phone support agents interact seamlessly with your customers and contacts via a phone number in your preferred location
  • Suitable for customer support (sales, pre- sales, billing and cancellations) , technical support, phone answering, handling escalations and much more!
  • Choose your own support period - select the daily shift start time so that your phone support agent works at a time that suits you
  • Our friendly phone support agents have fluent English with minimal an accent
  • Access new markets by having your phone support agent service customers in other countries or states

Live chat

Live chat support is turning out to be an easy, convenient and efficient method for marketing new products and services as well as delivery of timely customer service. Aress, has more than 19 years of experience in providing high quality contact center and customer care support services to companies across the world. We provide efficient online live chat support outsourcing services that will assuredly raise your customer satisfaction levels.Outsource your Live Chat Support Services to us

We provide a wide range of live chat support outsourcing services pertaining to various business functions. Through our services, businesses can leverage various avenues of communication including live chat support, to be constantly in touch with the pulse of customers. These include:

Inbound Customer Service

  • Inbound Customer Service
  • Customer Service for Web Hosting (primary focus), SAAS & PAAS Applications, Ecommerce, Insurance, Healthcare and other Domains
  • Customer Care
  • Live Operators and Live Web Chat
  • Visitor Initiated Chat
  • Chats for Customer Inquiries and Complaint Resolution
  • Lead Generation and Lead Follow-Up
  • Technical Support/Troubleshooting
  • Telemarketing
  • Information on Products/Services
  • Order Management
  • Order Fulfilment
  • Order Verification
  • Order Processing Queries
  • Billing Support

Remote Helpdesk

When things go bad with your technology, our Help Desk team is there to get you back to work.

Our experienced professionals are always available to provide Remote Assistance which means they can diagnose and fix your problem without having to schedule someone to come out to your location…saving you both time and money.

We use a screen sharing tool called TeamViewer to allow Help Desk support staff to remotely troubleshoot your issue. TeamViewer is used to better understand your issue and reduce the time needed to solve it. You will be able to see everything that is done while support staff are accessing your computer and nothing will be viewed without your permission. Once the problem is resolved, access will be stopped and entry will not be gained again without you initiating it.

Helpdesk

Phone

Live Chat

Remote Helpdesk

  • vmware
  • onapp
  • amazon web services
  • odin

Do you have a question? Click Here to contact us by Email or Phone call.

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